Customer Service - What is Service Recovery?
Last Updated 09/2025
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
6 mins!
Finish in
6 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Emphasize the importance of service recovery
Develop plans for service recovery
Outline the principles of service recovery
Execute steps to service recovery
Skills covered in this course
Description
In a perfect world, customer service issues would be prevented before they occurred. However, problems such as product defects and communication errors are an inevitable part of business. When these issues occur, service recovery is a crucial process to win back the customer’s trust and restore the reputation of the company.
Once the course is completed, you’ll have learned about the importance of service recovery and how to plan for it. In addition, you’ll explore some key principles and steps to service recovery.
Audio narration and animated video aid comprehension, while a downloadable transcript provides a handy primer. A built-in assessment checks that learners have mastered the content.
Once the course is completed, you’ll have learned about the importance of service recovery and how to plan for it. In addition, you’ll explore some key principles and steps to service recovery.
Audio narration and animated video aid comprehension, while a downloadable transcript provides a handy primer. A built-in assessment checks that learners have mastered the content.
Author
At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.
Customer Service - What is Service Recovery?
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Customer Service - What is Service Recovery? training
Yes. Refund requests can be submitted within 30 days of purchase.
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 6 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Once the course is completed, you’ll have learned about the importance of service recovery and how to plan for it. In addition, you’ll explore some key principles and steps to service recovery.
Audio narration and animated video aid comprehension, while a downloadable transcript provides a handy primer. A built-in assessment checks that learners have mastered the content.