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Customer Service - De-escalation Techniques for Difficult Customers Spanish
Top Author
5.0 221 views 14 min Certificate All Levels
Receptionist Pathway

Professional Development

Receptionist Pathway

Top Author
5.0 584 views 1h 20 min Certificate Employees
Handling Challenging Customers Pathway
Top Author
5.0 575 views 2h Certificate Employees
Customer Service Pathway

Professional Development

Customer Service Pathway

Top Author
5.0 546 views 2h Certificate Employees
Telephone Call Control

Professional Development

Telephone Call Control

Top Author
5.0 450 views 10 min Certificate Employees
Showing Empathy

Professional Development

Showing Empathy

Top Author
5.0 468 views 10 min Certificate Employees
Managing Customer Needs

Professional Development

Managing Customer Needs

Top Author
5.0 427 views 10 min Certificate Employees
Keeping your Customers Informed
Top Author
5.0 456 views 10 min Certificate Employees
Fix the Customer First

Professional Development

Fix the Customer First

Top Author
5.0 441 views 10 min Certificate Employees
Customer Service Excellence

Professional Development

Customer Service Excellence

Top Author
5.0 388 views 10 min Certificate Employees
Award Winning Telephone Techniques Parts 1 and 2
Top Author
5.0 465 views 10 min Certificate Employees
Answering the Telephone

Professional Development

Answering the Telephone

Top Author
5.0 496 views 10 min Certificate Employees
Advanced Difficult Customers

Professional Development

Advanced Difficult Customers

Top Author
5.0 461 views 10 min Certificate Employees
Advanced Customer Service

Professional Development

Advanced Customer Service

Top Author
5.0 387 views 10 min Certificate Employees
Abusive Customers

Professional Development

Abusive Customers

Top Author
5.0 477 views 10 min Certificate Employees
De-Escalation Skills for Customer Service
Top Author
5.0 1,805 views 45 min Certificate Employees
Front Desk Customer Service: 02. Check-in and Check-out
Top Author
5.0 470 views 14 min Certificate Employees
Customer Service Chat
Top Author
5.0 409 views 7 min Certificate Employees
Call Center Training: Don't Say This!
Top Author
5.0 532 views 6 min Certificate Employees
Call Center Training: Asking Good Questions
Top Author
5.0 589 views 6 min Certificate Employees
Call Center Training: Active Listening
Top Author
5.0 710 views 6 min Certificate Employees
Customer Experience - Why it's so Important
5.0 569 views 5 min Certificate All Levels
Handling Customer Complaints with Confidence
5.0 577 views 7 min Certificate All Levels
Customer Service - What is Service Recovery?
5.0 594 views 6 min Certificate All Levels