Telephone Call Control
10 min! Run Time
Employees
only
of Completion
Friendly
Access
What you'll learn
Skills covered in this course
Description
Great telephone call control benefits both you and the customer. This short video explains the techniques that help you guide a call and keep it on track.
What this course covers:
- What telephone call control means and why it matters
- The benefits of strong call control for you and the customer
- Best techniques for guiding a call
- How better control reduces call times and unwanted extra calls
You will pick up practical techniques for demonstrating great telephone call control.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Telephone Call Control
