Mastering Telephone Customer Service Course
Last Updated 03/2025
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
30 mins!
Finish in
30 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Active Listening Skills
Handling Difficult Customers
Managing Call Flow
Dealing with Complaints
Closing Calls Positively
Using CRM Systems
Description
This course will equip you with the skills to provide excellent service over the phone, ensuring customer satisfaction and loyalty.
Author
Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.
Mastering Telephone Customer Service Course
Mastering Telephone Customer Service
This course will equip you with the skills to provide excellent service over the phone, ensuring customer satisfaction and loyalty.
Frequently Asked Questions
This course is designed for employees who need to complete Mastering Telephone Customer Service Course training
Yes. Refund requests can be submitted within 30 days of purchase.
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 30 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
