Listening with Empathy
Last Updated 07/2021
English
Export to your LMS
Full Lifetime Access
Finish in
20 min! Run Time
20 min! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Understand what it means to listen with empathy
Know the impact of listening with empathy
Why listening matters
Apply listening skills
Skills covered in this course
Description
Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this self-directed course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen with more empathy—all through concise content and beautiful illustrations.
Table of Contents
The Importance of Listening with Empathy
Obstacles to Listening
Becoming a More Empathic Listener
Encouraging the Other Person to Talk
Additional Listening Considerations
Listening Tips and Ideas
Summary
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Everything we do is focused on improving your brand's performance. We're not your typical agency, we're a Performance Partner - focused on developing your learning and marketing through strategy, design, and technology. What does that look like? We are experts in mobile + web apps, digital marketing, eLearning, websites, branding, video, 3D animation, and consulting. That's why market leaders such as Southwest, Google, and Johnson & Johnson have chosen us to differentiate their brands, add measurable value and drive business-changing results. Our company is proof that strategic smarts, as the guide for the right tools in the right hands, can yield beautiful, startling and highly effective results.
Listening with Empathy
Frequently Asked Questions
This course is designed for employees who need to complete Listening with Empathy training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 20 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this self-directed course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen with more empathy—all through concise content and beautiful illustrations.