Workplace Conflict: Understanding Conflict Behaviour
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
20 mins!
Finish in
20 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Explain how people communicate in conflict situations
Identify the way people’s behaviour changes as a situation develops
Recognise aggressive behaviour
Recognise hat emotional situations trigger aggression, and how to manage an aggressive response
Identify how people typically respond to aggression
Explain what responses can de-escalate a conflict situation
Skills covered in this course
Description
Understand the psychology of conflict situations. Conflict can result in emotional and even physical harm, but knowing why conflict arises and how to respond to it can protect you from these risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course introduces you to the fundamentals of conflict psychology.
Workplace Conflict: Understanding Conflict Behaviour
Workplace Conflict: Understanding Conflict Behaviour
Understand the psychology of conflict situations. Conflict can result in emotional and even physical harm, but knowing why conflict arises and how to respond to it can protect you from these risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course introduces you to the fundamentals of conflict psychology.
