Providing Great Customer Service
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
5 mins!
Finish in
5 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Explain to customers your product or service
Relate to customer problems and understand why solutions are important
Identify customer requirements and why personalisation counts
Describe why a positive attitude provides a great customer experience
Skills covered in this course
Description
Great customer service is crucial to the success of many organisations. It can affect sales, customer retention, and reputation.
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.
Providing Great Customer Service
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.