Developing a Dynamic and Profitable Customer Service Team
Finish in
60 mins!
Employees
only
of Completion
Friendly
Access
Skills covered in this course
Description
Table of Contents
Course Outline
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Customer Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service Over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do to Wow Customers Every Time
Module Twelve: Wrapping Up
Good Customer Service is the lifeblood of any business.
System Requirements
Knowleged of PC, Pen, Paper
Author
For over 20 years Dr.Hairston worked for non profit and for profit organizations. He's native of Columbus,Ohio. He has experience serving as Executive Director of several Community Development Corporations,Vice-President of a Real Estate Investment Group,State-Wide Director for a National non-profit organization, and Senior Pastor of Living Word Bible Fellowship. An inspirational speaker/motivator who will hold your attention from the first minute on. A trainer who will help communicate organizational strategies to your group and help them stay in alignment with your organization's mission and goals.
Dr. Kevin S. Hairston is the Pastor/Founder of Living Word Bible Fellowship. He is a native of Columbus, Ohio, where he attended Columbus Public Schools. After graduating from High School, he attended The Ohio State University where he received a Bachelor of Science degree in Political Science. He later attended Trinity Lutheran Seminary where he obtained a Master's degree in Theological Studies. In 2008, he received his Doctorate in Ministry from United Theological Seminary in Dayton, Ohio.
In August of 2009 he released a book titled “Why Men Hide Behind Trees”. In the Spring of 2017, he released a new book titled "Intentional Diversity". Currently he's working on a new book called “Think Like A Woman, Act Like A Woman, Lead Like A Woman”.
