Dealing with Difficult People: Clients, Suppliers and Contractors
English
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Full Lifetime Access
Self-Paced
Finish in
20 mins!
Finish in
20 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
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Access
Friendly
Access
What you'll learn
Identify why it’s important to know how to deal with difficult clients, suppliers and contractors
Deal with difficult clients
Recognize the four types of difficult client and how to deal with them
Deal with difficult suppliers and contractors
Manage difficult relationships with suppliers and contractors
List six steps to dealing with difficult clients
Skills covered in this course
Description
Learn how to manage difficult relationships with clients, suppliers and contractors. This course examines the difficulties that can arise in business relationships, and provides detailed relationship management strategies for keeping them on course. We also look at how business relationships can break down into conflicts, and how to de-escalate these situations.
Dealing with Difficult People: Clients, Suppliers and Contractors
Dealing with Difficult People: Clients, Suppliers and Contractors
Learn how to manage difficult relationships with clients, suppliers and contractors. This course examines the difficulties that can arise in business relationships, and provides detailed relationship management strategies for keeping them on course. We also look at how business relationships can break down into conflicts, and how to de-escalate these situations.
