Dealing With Difficult Customers: De-escalation in Retail and Hospitality
English
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Full Lifetime Access
Self-Paced
Finish in
20 mins!
Finish in
20 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Identify why it’s crucial to tackle the challenge of the difficult customer
Identify the key customer service skills that can help you tackle difficult customers
List the seven types of difficult customer
Identify advanced customer service strategies for dealing with each type
Explain the golden rule of working with difficult customers
Skills covered in this course
Description
Learn how to tackle the dreaded difficult customer. This course introduces the key skills of de-escalation, which can be used to turn any confrontational situation into a positive customer experience. Next, we profile the seven types of customer who cause retail and hospitality professionals the biggest headaches. We break down advanced customer service strategies for dealing with each type.
Dealing With Difficult Customers: De-escalation in Retail and Hospitality
Dealing With Difficult Customers: De-escalation in Retail and Hospitality
Learn how to tackle the dreaded difficult customer. This course introduces the key skills of de-escalation, which can be used to turn any confrontational situation into a positive customer experience. Next, we profile the seven types of customer who cause retail and hospitality professionals the biggest headaches. We break down advanced customer service strategies for dealing with each type.
