Dealing with Difficult Customers: De-escalating Conflict in Phone and Digital Conversations
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
20 mins!
Finish in
20 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Identify the key skills of phone and digital customer service
List the six types of difficult customer
Identify advanced strategies for dealing with each type
Identify tips and strategies for effective phone-based customer service
Identify tips and strategies for effective customer service through email and live chat
Skills covered in this course
Description
Learn how to tackle the dreaded difficult customer. This course provides strategies for de-escalating confrontational interactions with customers via email, over live chat or on the phone. We profile the six types of customer who are hardest to help and show you how to deal with them. Finally, we provide detailed tips for making the most of phone and digital communication.
Dealing with Difficult Customers: De-escalating Conflict in Phone and Digital Conversations
Dealing with Difficult Customers: De-escalating Conflict in Phone and Digital Conversations
Learn how to tackle the dreaded difficult customer. This course provides strategies for de-escalating confrontational interactions with customers via email, over live chat or on the phone. We profile the six types of customer who are hardest to help and show you how to deal with them. Finally, we provide detailed tips for making the most of phone and digital communication.
