Handling Complaints
Last Updated 03/2024
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
25 mins!
Finish in
25 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
In this course, you will learn why it is so necessary to learn how to handle complaints positively and a process for handling complaints that will lead to positive outcomes.
Skills covered in this course
Description
What happens when a customer complains to you about something you may or may not even have anything to do with? You represent your company so you need to handle the situation well. This four-part course shows you how to handle complaints in a positive way that resolves the situation and keeps the customer happy — so they stay your customer!
Table of Contents
When a Customer Complains: Defines a complaint and how to know when something a Customer says is actually a complaint and not something else.
Complaints Are an Opportunity: Reveals some statistics about the behavior of complaining Customers and introduces a process for responding to them.
The Complaint-Handling Process: Walks through a branching scenario to explore the complaint handling process.
Complaint-Handling Skills: Discusses the soft skills necessary to be able to handle complaints effectively
Author
We’re an experienced group of sales and marketing leaders, and education and coaching stalwarts. We’ve all held senior positions at global corporations, or rolled up our sleeves to turn start-ups into successful international businesses, and in many cases we’ve done both.
Handling Complaints
Handling Complaints 1 - When a Customer Complains
Defines a complaint and how to know when something a Customer says is actually a complaint and not something else.
Handling Complaints 2 - Complaints Are an Opportunity
Reveals some statistics about the behavior of complaining Customers and introduces a process for responding to them
Handling Complaints 3 - Complaint Handling Process
Walks through a branching scenario to explore the complaint handling process
Handling Complaints 4 - Complaint Handling Skills
Discusses the soft skills necessary to be able to handle complaints effectively
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Handling Complaints training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 25 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
