Emotional Intelligence
Last Updated 03/2024
English
Export to your LMS
Full Lifetime Access
Finish in
1h! Run Time
1h! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
In this course, you'll learn the basics of how to develop the emotional intelligence to create strong connections with your customers and others.
Skills covered in this course
Description
In sales, the person with the most emotional intelligence generally prevails. Emotional intelligence is key to establishing productive relationships with buyers and others. In this four-part course, we explore what is meant by emotional intelligence, how to develop it, and how to use it to enhance your relationships with your customers and your team.
Table of Contents
Living on an Island: Defines emotional intelligence and explores the role emotional responses play in our dealings with others.
Your Emotion Island: Focuses the importance of having an awareness of one's own emotions and how to develop greater self-awareness.
Their Emotion Island: Explores how to identify and understand the emotions others might be bringing to a situation.
Making the Connection: Describes the skills needed to build a bridge between your emotional island and theirs.
Author
We’re an experienced group of sales and marketing leaders, and education and coaching stalwarts. We’ve all held senior positions at global corporations, or rolled up our sleeves to turn start-ups into successful international businesses, and in many cases we’ve done both.
Emotional Intelligence
Emotional Intelligence 2 - Your Emotion Island
This course aims to empower sales professionals with the self-awareness and emotional understanding necessary to excel in their roles, using emotional intelligence in sales, learners would delve into Grasping the essence of emotional intelligence and self-reflection, Utilizing tools to enhance self-awareness in sales contexts, Applying emotional intelligence principles to real-world sales scenarios.
Emotional Intelligence 3 - Their Emotion Island
Unlock the secrets of effective communication with “Their Emotion Island” learning module! This interactive course empowers you with the skills to understand and respond to your customer’s emotions and motivations. Master the art of empathetic listening and transform every interaction into an opportunity for growth.
Emotional Intelligence 4 - Making the Connection
This interactive module empowers you with enhanced social skills for effective communication, conflict management, and building respectful relationships using emotional intelligence. Our content guides you through key concepts for a transformative learning journey
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Emotional Intelligence training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 60 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
Experiential Influence: Understanding how personal experiences and memories shape emotional responses and decision-making in sales scenarios.
Self-Awareness: Gaining insight into one’s emotional triggers to better manage interactions with customers.
Empathy in Sales: Learning to comprehend customers’ emotions to discern their motivations and needs.
Social Skills: Developing the ability to forge meaningful connections through improved social competencies.
This course aims to enhance sales effectiveness by integrating emotional intelligence into sales strategies.