Behaving Assertively
Last Updated 03/2024
English
Export to your LMS
Full Lifetime Access
Finish in
40 min! Run Time
40 min! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
In this course, you will learn what assertiveness is, how being assertive can help you deal with difficult situations, specific techniques for those situations, and the difference between being assertive and being pushy.
Skills covered in this course
Description
Come on too strongly and you can turn a customer off; come on too weakly, and you'll never get to 'yes'. This four-part course explores an effective and positive middle ground — assertiveness. It will show you how to use assertive behaviors to defuse difficult situations and win more opportunities.
Table of Contents
Rights and Responsibilities: Defines assertive behavior, compares it to other behaviors, and points out why it is both a right and responsibility to behave this way.
Techniques and Tips: Explores several skills salespeople can use to behave assertively when under stress or dealing with an aggressive person.
Strategies and Benefits: Provides additional strategies for remaining cool, calm and assertive in demanding situations.
Pushy Explains the difference between being assertive and being pushy, and how to cultivate assertiveness over pushiness.
Author
We’re an experienced group of sales and marketing leaders, and education and coaching stalwarts. We’ve all held senior positions at global corporations, or rolled up our sleeves to turn start-ups into successful international businesses, and in many cases we’ve done both.
Behaving Assertively
Behaving Assertively 1 - Rights and Responsibilities
Defines assertive behavior, compares it to other behaviors, and points out why it is both a right and responsibility to behave this way
Behaving Assertively 2 - Techniques and Tips
Explores several skills salespeople can use to behave assertively when under stress or experiencing
Behaving Assertively 3 - Strategies and Benefits
Provides additional strategies for remaining cool, calm and assertive in demanding situations
Behaving Assertively 4 - Pushy
Explains the difference between being assertive and being pushy, and how to cultivate assertiveness over pushiness
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Behaving Assertively training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 40 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
