Managing Conflict Pathway

Description

Conflict is a natural part of work and life, and handling it well is a skill you can build. This pathway boosts your confidence in resolving issues.

What this course covers:

• Why conflict is an essential part of progress
• The skills to handle conflict situations effectively
• How to approach conflict that feels daunting
• Building confidence in resolving issues that arise

Turn difficult moments into constructive resolutions.

Table of Contents

Managing Conflict, Negotiation Skills, Difficult Conversations, Being Assertive, Problem Solving, Communication Skills. There are also 2x1 minute video techniques to watch and apply: Disarming a Heated Conversation and Intent and Impact

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

LearningPlanet Limited

131 Courses

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet^® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.