Communication Skills: Handle Difficult Conversations With Confidence And Control
Last Updated 06/2025
English
Export to your LMS
Full Lifetime Access
Finish in
40 min! Run Time
40 min! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Handle difficult conversations in various scenarios.
Understand the circumstances that lead to difficult conversations.
Stay calm and confident during challenging conversations.
Stay in control when starting these conversations.
Develop conversational techniques that get the results.
Convey empathy and fully understand your audience.
Build rapport in a conversation.
Focus on factual statements.
Speak confidently and clearly, and use effective tone and body language.
Reach an agreement or successful conclusion.
Skills covered in this course
Description
Difficult conversations at work are never fun, but this course gives you the tools to handle them with confidence and control.
What this course covers:
- How to approach tough conversations with a boss, employee, or colleague
- Speaking clearly and without hesitation using body language and tone
- Staying cool and calm when challenges arise mid-conversation
- Practical tips from communication expert Alan Stevens
You will feel prepared to work through conflict and come out with constructive results.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
The Expert Academy delivers Professional Development and Leadership training that equips employees with real-world workplace skills. Their catalog includes courses on communication skills, productivity, business strategy, and workplace culture. Designed to inspire and engage, the training helps learners achieve personal growth and career advancement. The Expert Academy emphasizes practical knowledge that can be applied immediately in professional settings. Organizations leverage these courses to build stronger, more effective teams.
Communication Skills: Handle Difficult Conversations With Confidence And Control
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Communication Skills: Handle Difficult Conversations With Confidence And Control training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 40 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
Having difficult conversations isn’t fun, so learn to do it right the first time. With tips from the communication expert Alan Stevens, you’ll learn how to speak without hesitation or doubt, clearly using your body language and tone. You’ll also learn how to handle any challenges that might arise from a conversation while remaining cool and calm. This course is packed full of practical tips and tricks to help make you a master of managing difficult conversations. You will soon be putting these techniques into practice and handling all of those tough conversations you wish you had addressed before.
Are you negotiating for a promotion with a manager, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills will benefit your personal life too. This training gives you the ability to approach conflict with a clear head and a greater understanding of conflict resolution. Do you need to tell your significant other that the relationship isn’t working, or that having kids isn’t on the cards for you?
Having difficult conversations like this is stressful but made easier for both parties with the right knowledge. You will learn how to master the science of controlling and directing discussions. We’ll look at effective ways of diffusing tense situations, controlling your emotions, and using your body language and tone to impact the conversation in meaningful ways. You’ll learn how to close a conversation with grace, how to dictate clearly, and how to master anxiety through training and hard work.
This is your opportunity to become a calm, determined individual who can handle difficult conversations with ease!
Who is This Course For?
- Leaders who need to discuss difficult topics with employees
- Professionals who deal with high-stakes situations
- Professionals who need to broach difficult subjects
- Human resource professionals who need help starting difficult conversations
- Anyone having difficult conversations with loved ones