Managerial Courage
2h 45 min! Run Time
Employees
only
of Completion
Friendly
Access
What you'll learn
Skills covered in this course
Description
Managing is not as easy as some people make it look, but it's also not as difficult as some others make it look. Regardless, being a good manager is hard work! Here, we look at things to consider as you consider moving into management.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Managerial Courage
It's likely that you got promoted to manager because you were good at your job. Now, as a manager, you have to watch someone else do that job, and they might not be as good at it as you were. Or maybe they don't do it the way you used to do. For these reasons, it's easy to fall into the habit of jumping in and doing some of those things yourself, even though someone else has been hired to do them. But you need to stop doing that, because as a manager, it's your job to manage. In the long run, doing instead of managing hurts your team and individual team members, it hurts productivity, and keeps you from doing the job you're actually supposed to be doing. In this course, we'll talk about how to stop doing, and start managing.
You've found a great mix of team members for your department. They communicate well with each other, they work well under pressure, and they can get the job done. You genuinely like working with them and you hope that they feel the same way about you. But what role do you play in keeping good people? Time and time again, studies show that it's bosses that compel good employees to leave their jobs, even when they like the company. In this course, we're going to talk about important steps you can take to retain your best employees. We'll go over ensuring connection and engagement among your team. We'll also discuss feedback, finding opportunities for development and promotion, and providing recognition.
Delivering bad news is inevitable. The thought of delivering bad news can keep you awake at night. Having to look someone in the eye and say something that will hurt them, disappoint them, or anger them can be scary, awkward, and sad. In this program, we'll prepare you for sharing unpleasant news. We'll talk about controlling your own emotions, planning the right time and place, and properly delivering the message. We'll also cover empathy and how you should react to the other person's response.
Team members who can cooperate and work toward a common goal are essential. These kinds of employees are team players, and they bring together different points of view to allow for more creativity and the freedom to take smart risks. They're the kind of people you want to be hiring, so how can you make sure that you're hiring team players? In this course, we'll talk about what a team player brings to the table and how to spot one during the hiring process. We'll discuss targeted questions to ask to determine the prospect's cultural fit, so you can find the right person for your team.
As a manager, your job can be rewarding and wonderful. It can also be tiring and thankless. It's a difficult task dealing with the ups and down of management without becoming stressed and burned out. With any job, you'll have challenges and setbacks. You're likely to make mistakes along the way. How you handle these situations is what makes you a good manager. In this course, we'll discuss having the ability to bounce back when things don't go as planned.
Most people have been exposed at some point to a bad manager. There are plenty of bad managers, although no one wants to be one! In this course, we'll look at different management styles and the pros and cons to each. With this knowledge, you can identify the best style (or combination of styles) for you.
Status quo is defined as "the current state of things," and in this case, it refers to the way your business operates. Maybe you've had the same sales strategy for years and years, or maybe you haven't changed your workflow since you started. As new technologies arise, and as your customers develop new needs, following the status quo only leads to complacency and stagnation. Your resistance to change means you'll miss out on opportunities for growth, because growth requires change. In this program, we'll discuss the importance of exploring all perspectives, supporting new ideas, and having a forward-thinking mindset.
Alliances and partnerships are staples in a business's strategy. Large and small companies can benefit from joining forces with another business to help each other achieve their goals. However, strategic alliances are not simple or easy to create, build, and maintain. Strategic partnerships often fail because of management errors. It's crucial to choose not only the right partner, but also to take steps to grow the relationship. In this program, we'll talk about how to do that. We'll also discuss advantages and disadvantages to these alliances, as well as how to ensure a successful partnership.
Business Insider conducted a survey of over 15,000 managers and professionals about what skills made a good leader. What do you think came back as one of the top responses? It wasn't the ability to be authoritative, or even organized, or inspiring. No, the thing respondents prized highly was tact. Managers sometimes have to deliver bad news. But if you can learn to do so tactfully, you'll be a much better leader, one that employees trust and like more. So in this course, we'll talk about how to develop tact. We'll go over the preparation required for difficult situations. We'll also discuss how to consider the personality of the person you're addressing. Lastly, we'll go over choosing your words, using proper body language, and setting the tone.
Going to bat for your team is part of being a manager. You may need to defend their work. You might need to endorse their ideas. You may need to guard them from certain scrutiny. This could be from customers, other departments, or even company leadership. This takes courage on your part, but when you fight for the right things, you'll wind up with a team that's more productive and freed from bureaucracy. In this course, we'll talk about how to fight for your team. We'll discuss going up against bureaucracy, taking one for the team, and fighting for their future.
One of the trickiest challenges a manager faces is prejudice surfacing within the team, whether based on race, gender, religion, age, appearance or any other characteristic.
What this course covers:
- Starting with yourself and leading by example
- Curbing offhand remarks and slights against others
- Removing stereotypes and unconscious biases
- Creating a safe, comfortable environment for everyone
Finish ready to handle prejudice fairly and confidently.
When something goes wrong, it is tempting to shift the blame to a coworker, the process, or the client. This course looks at the real cost of that habit.
What this course covers:
- What throwing someone under the bus really means
- Why people resort to blame-shifting
- The impact on teams, reputations, and careers
- What managers can do to stop it and avoid doing it themselves
You will leave ready to build a culture of accountability instead of blame.
Every manager deals with difficult workplace behavior at some point. Even with a strong hiring process, you can still end up managing a disruptive employee who drains time and hurts team productivity.
What this course covers:
- The various types of disruptive workplace behavior
- How disruption affects your team's functioning and output
- Skills and processes to manage disruptive people
- Building the confidence to address the behavior directly
Practical guidance you can apply with your own team.
Engagement, productivity, motivation, and general satisfaction all stem from the same place: doing meaningful work. People want their jobs to have purpose, they want to add value, and they want to make a difference through the work they're doing. What's your purpose at work? Are you lacking enjoyment or passion that you once had? Are you lacking the connection of seeing how your work benefits others and adds value to your company? Bear in mind that, as a manager, this often spills out onto your team, and they may feel the disconnect as well. So in this program, we'll talk about how to make your work more meaningful.
Becoming a manager raises a lot of questions. What is the difference between a supervisor and a manager, or a manager and a director, and what does it really mean to be a leader?
What this course covers:
- The role and responsibilities of a supervisor
- What changes when you become a manager or director
- The scope of a vice president's role
- How leadership works in the C-suite
By the end, you will understand how each level fits together.
Character is not something that you're born with. It's something that you can grow and cultivate over time. In this course, we'll discuss the six ways to build you character: 1. Defining your values and using them 2. Learning from your past 3. Evaluating the company you keep 4. Being nice when tempted not to be nice 5. Practicing humility and 6. Giving back. We'll also go over different ways to handle difficult situations and what to do when your character is attacked.
The best apology you can give someone is to change your behavior. Think about it. Let's say someone lets you down, and they apologize with an "I'm sorry." Then, they turn around and do the same thing again. If they're willing to wrong you twice with the same bad behavior, then how "sorry" are they? While saying sorry is an important part of an apology, it's not the only part. To truly make amends for something you've done wrong, you need to show that you're willing to put in the work to right that wrong. Then, take action to prevent it from happening again. In this course, we'll go over why apologies are important, we'll discuss the four steps to an apology, and then we'll cover some examples of good and bad apologies.
A good apology means expressing remorse, accepting responsibility, offering a solution, and changing your behavior. But how you apologize depends on your audience.
What this course covers:
- How to apologize to your boss and colleagues
- How to apologize to your employees and customers
- Adapting your apology to each audience
- When you should not apologize at all
Learn to apologize the right way to the right people.
Some coworkers never break a rule, yet they still make work harder for everyone.
What this course covers:
- Recognizing difficult behaviors like negativity, manipulation, and gossip
- How to manage someone whose conduct is hard to pin down
- What to do when behavior borders on inappropriate
- Practical ways to address and defuse these issues
You will leave with strategies to handle difficult people at work.
As a manager you need to advocate for yourself and your team, but letting emotion take over usually invites more resistance.
What this course covers:
- How to control your reaction when you feel strongly
- How to analyze the situation before acting
- Gathering the facts and defending your position appropriately
- Recognizing when it is time to let it go
A practical approach to standing up for your team the right way.
Pride manifests in many ways, and even if you never boast, it can quietly sit between you and the success you want.
What this course covers:
- The many ways pride shows up
- How pride can become a barrier to success
- What you can do to recognize and move past it
You will leave with a fresh perspective on keeping pride from holding you back.
Managing is not as easy as some people make it look, but it's also not as difficult as some others make it look. Regardless, being a good manager is hard work! Here, we look at things to consider as you consider moving into management.