Conflict Management
15 min! Run Time
Employees
only
of Completion
Friendly
Access
What you'll learn
Skills covered in this course
Description
There are a lot of nuances to managing conflict, subtleties that should be considered when handling various situations. While books and training can give you basic conflict management techniques, an expert can talk about personal experience, share examples, and give you feedback after handling events. This personal approach can help you develop stronger, more versatile skills you can use in a variety of situations. This course will help you identify a conflict management expert you can learn from, and help you know how to approach the expert and ask for help. By completing this course, you will identify someone who is good at conflict management who you can learn from.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Conflict Management
Maintaining self-control during conflict is essential to managing it well. This course helps you stay calm and objective even in heated situations.
What this course covers:
- Why self-control matters in conflict management
- How to stay calm and objective under pressure
- Handling conflicts more rationally and productively
- Reaching better outcomes for everyone involved
Keep a level head when conflict heats up.
Managing conflict well means helping others calm down and move toward a solution. This course introduces the EASY conflict management process.
What this course covers:
- Empathize with the other person
- Ask questions to understand the situation
- Solve the problem together
- Confirm the resolution with a "yes"
Follow these steps to handle conflict smoothly and reach positive outcomes.
Managing conflict is central to a collaborative, engaging workplace.
What this course covers:
Make conflict work for your team, not against it.