Description
It can be difficult to know what makes customers happy or how to provide good customer service. The question is, how can we take that ambiguity and measure it, so we know we're doing a good job? The answer is service quality indicators, or SQIs. To identify your organization's SQIs, you start by talking to your customers. In this course, we'll help you determine your company's SQIs, discuss strategies for gaining customer feedback, and provide tips for measuring and tracking your success.
What you'll learn
To identify your organization's SQIs, you start by talking to your customers.
Help you determine your company's SQIs, discuss strategies for gaining customer feedback, and provide tips for measuring and tracking your success.
Languages
German, English, Spanish, French, Portuguese, Thai, Chinese
HSI - Health & Safety Institute
Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.