Duration 45 minutes

Audience Employees

Overview
Included Modules

Description

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

What you'll learn

Brand and Image

Internal and External Influences on an Organisation

Service Offers and Dealing With Complaints

Non-verbal Communication

Managing Customer Expectations

Monitoring Systems

Languages

English

Skills you'll gain

customer service social housing Construction

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Customer Service General Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know