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Customer Experience (CX): Tips for Improving CX Strategy

Prime 5.0

Created by   HSI - Health & Safety Institute

Category   Business   >   Customer Service

Duration 10 minutes
Audience Employees

Description

Customer experience, or CX, is about strengthening the bond between your customers and your brand. Businesses need to thoughtfully design, monitor, and respond to customer interactions in order to optimize their journey and takeaway. Approaching CX with intentionality helps ensure your customers have the best experience possible and that you're working to successfully increase your bottom line. In this course, we'll look at some concrete strategies to improve CX in your business to help turn your customers into brand advocates. We'll discuss having a customer-focused approach. We'll go over ways to personalize the customer experience, prioritize customer service, and leverage technology.

What you'll learn

In this course, we'll look at some concrete strategies to improve CX in your business to help turn your customers into brand advocates. We'll discuss having a customer-focused approach. We'll go over ways to personalize the customer experience, prioritize customer service, and leverage technology.

Languages

German, English, Spanish, French, Portuguese, Thai, Chinese

Details to know

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HSI - Health & Safety Institute

Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
Price per license
$4.95
No. of licenses
Total
$4.95
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