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Customer Experience (CX): The Customer Journey

Prime 5.0

Created by   HSI - Health & Safety Institute

Category   Business   >   Customer Service

Duration 9 minutes
Audience Employees

Description

Customer experience (CX) exploration inevitably involves the discussion of the customer journey. The customer journey maps potential touchpoints, allowing businesses to understand and strategize customer interactions. Strategic planning along the journey is crucial for turning customers into loyal advocates, ultimately leading to increased profitability. So, in this course, we'll walk you through the five phases of the customer journey: awareness, consideration, purchase, retention, and advocacy.

What you'll learn

In this course, we'll walk you through the five phases of the customer journey: awareness, consideration, purchase, retention, and advocacy.

Languages

German, English, Spanish, French, Portuguese, Thai, Chinese

Details to know

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HSI - Health & Safety Institute

Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
Price per license
$4.95
No. of licenses
Total
$4.95
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