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Customer Experience (CX): Customer Experience Management

Prime 5.0

Created by   HSI - Health & Safety Institute

Category   Business   >   Customer Service

Duration 7 minutes
Audience Employees

Description

A sure way to increase your revenue is to improve your customer experience. That's why smart companies spend a lot of time and energy on customer experience management, also known as CEM or CXM. The main focus of CXM is optimizing the customer experience to strengthen the relationship between customer and brand. In this course, we'll unpack what exactly CXM is and go over the key aspects, which include empathy, touchpoints, continuous improvement, and metrics.

What you'll learn

In this course, we'll unpack what exactly CXM is and go over the key aspects, which include empathy, touchpoints, continuous improvement, and metrics.

Languages

German, English, Spanish, French, Portuguese, Thai, Chinese

Details to know

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HSI - Health & Safety Institute

Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
Price per license
$4.95
No. of licenses
Total
$4.95
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