Actions & Attitudes: Providing Extraordinary Retail Service Course

Description

This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey, he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day.

This course has 4 parts.

PART ONE

• Making Your Customers Feel Welcome 
• Think of each customer as an invited guest 
• Personally welcome each visitor to your store Use a simple and natural greeting 
• Treat the customer like YOU would like to be treated 

PART TWO

• Giving Your Undivided Attention 
• Make people feel important – like they matter to you! 
• Stop what you’re doing and help the customer 
• Nothing is more important than focusing on a customer 

PART THREE

• Going the Extra Mile “Is there anything else I can do?” 
• Follow through on all your promises 
• Find out what you can REALLY do to help the customer 

PART FOUR

• Showing You Appreciate Your Customer’s Business
• Say, “Thank you!” 
• Encourage your customers to tell their friends about you 
• Invite the customer back to the store