Pandemic Support Training Pathway
1h 30 min! Run Time
Employees
only
Provided
Friendly
Access
What you'll learn
Skills covered in this course
Description
This pathway of nine short video modules helps you stay healthy and in control while working from home during a pandemic.
What this course covers:
- Managing stress while working remotely
- Wellness and mindfulness practices
- Dealing with change
- Coping with pandemic fatigue
Designed to help you feel more at ease and healthy while remote working.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Pandemic Support Training Pathway
This 10 minute video explains five areas you can work on to help have a successful working from home (WFH) experience. This video is suitable for both employees and employers for tips and ideas.
Understanding resilience and knowing how to become more resilient can really help you and your teams to excel at work and bounce back from difficult experiences. The video module looks at what resilience is and shares some key ways to develop resilience skills.
This 10 minute video on mindfulness explains what mindfulness is, meditation techniques and the benefits and tips for mindfulness at work.
During these stressful times in lockdown these tricks and tips can help support and engage employees and leaders.
Pandemic fatigue is the term given to the emotional, physical and mental tiredness many people are feeling. This video explains about pandemic fatigue, what the symptoms are and how to cope better. Leaders will also find some suggestions to help their teams. Reference to the job index found in this video: https://learnmore.monster.com/job-index-in-the-time-of-coronavirus
In this 10 minute video module, you will learn some key skills on helping develop a better work / life balance and ways to improve your health and wellness at work.
This 10 minute video covers various aspects of managing stress including the body's stress response, good and bad stressors, ways to manage stress and the flight or fight response.
This 10 minute video deals with change and how to deal with it in the workplace. You will learn ways to embrace change and help others with change.
During the Pandemic change is a big part of life and this video in conjunction with others will assist your staff and leaders during these uncertain times.
This short video explains what live chat is and how to deliver a great experience for every customer you support.
What this course covers:
- What live chat is and how it works
- Ten criteria to focus on when providing a live chat service
- How concentrating on these criteria keeps you at the top of your game
You will finish ready to give your customers a great live chat experience.
This 10 minute video explains what a pandemic is, a brief history of pandemics and five specific things you can do to help yourself and others. Since early 2020, the world has dealt with a coronavirus outbreak. This video can give some comfort and advice to employees and individuals to help calm and take action.