Difficult Customer Types
10 min! Run Time
Employees
only
of Completion
Friendly
Access
What you'll learn
Skills covered in this course
Description
Every service role brings difficult customers. This short video shows techniques for handling the most common types.
What this course covers:
- Dealing with the non-stop talking customer
- Handling angry customers
- Managing know-it-all customers
- Helping customers with a language barrier
This ten-minute video gives you practical techniques for each difficult customer type.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Difficult Customer Types
