How to Listen Actively
Finish in
60 mins!
Employees
only
Provided
Friendly
Access
Description
- too many mistakes
- too much misunderstanding,
- infighting an open resentment,
- back-stabbing,
- micromanagement
- fear
- turnover and losses.
- better use of resources
- lower costs
- better quality results
- more collaboration less infighting and power games,
- less mistakes
- less turnover
- happier co-workers and customers
- more profit
Author
Who is Dan Strongin, ASQ CMQ/OE?
Marketing, Strategy, and Innovation Specialist for State Marketing Boards and Private Companies, 5 Star Chef, Supermarket Executive, certified by the American Society for Quality as a Manager of Quality and Organizational Excellence, founding member of the Deming Collaboration, author of "REAL" and "RECIPE FREE: The Craft Behind The Art of Cooking: on Working." and creator of online courses, workgroups and information products, he helps people transform their business into a healthy, well run company: a team of well-trained willing workers driven by pride and joy in work, with more and more loyal customers, higher sales and long-term magical profits.
"I do not pretend to be 'the expert' in your business, you are, but I can help with the tools you need to understand and manage better." Dan
Standing on the shoulders of a Management Philosophy that drives some of the most amazing companies in the world, he is effective, a great listener with incredible depth of experience, and is fun. But don't take our word for it, visit his Testimonials page and see what others say about him.
How to Listen Actively
First listen, to find out what the real issue is. What good is it to answer if you don't know what the question is? Good active listening skills are essential to team productivity and leadership, and at the heart of every successful organization, are great listening skills. You will learn them here.
Examples of very poor listening skills, some of which may be all too familiar.
Using reflective responses to help the person fully express what the real issue is, and you to know what to respond to.
After you learn what the real question is, you can answer it.
Exercizes because reading alone won't help you learn the skill, You need to Practice, Practice, Practice and have trouble doing it until you have done it enough it is second nature. You will need to convice at least two people to help you do this. If not, send me an email and we'll try and arrange a hook up with other students like you, to create teams for practice on line, with webcams.
Introduction to better business communication through Active Listening and Reflective Response.