Online Courses Professional Development Leadership & Management Customer Engagement Toolkit

Customer Engagement Toolkit

Created by: HSI - Health & Safety Institute Top Author

5.0 1,313 views Prime

Last Updated 06/2020

English

Export to your LMS

Full Lifetime Access

Finish in
3h 20 min! Run Time

Made for for
Employees
only

Certificate
of Completion

Mobile -
Friendly
Access

What you'll learn

This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.

This course will describe techniques for "upselling" the customer and increasing sales.

This course takes you on a journey of discovering 10 principles that can help improve customer service.

This course explores the trust continuum concept and illustrates implementation of the concept in a workplace scenario.

This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.

Skills covered in this course

VADO Customer Engagement Toolkit Customer Engagement Toolkit

FAQs

Description

Engaging customers and keeping them takes a specific set of skills. This mobile-friendly course delivers them in short, focused segments you can complete anywhere.

What this course covers:

How to start and finish a conversation that identifies and satisfies customer needs
Techniques for upselling and increasing sales
Ten principles that improve customer service
The trust continuum and how to apply it in a workplace scenario
Why customers complain and how to resolve their concerns

You'll finish ready to build stronger, longer-lasting customer relationships.

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

HSI - Health & Safety Institute

2065 Courses

Making the Workplace Safer and Smarter

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.

Customer Engagement Toolkit

Engaging the Customer

This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.

Objectives:

This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.

Selling by Suggestion

This course will describe techniques for "upselling" the customer and increasing sales.

10 Principles of Customer Service

This course takes you on a journey of discovering 10 principles that can help improve customer service.

Objective:

This course is designed to improve customer service skills and awareness.

Customer Loyalty and the Trust Continuum

This course explores the trust continuum concept and illustrates implementation of the concept in a workplace scenario.

Managing Customer Complaints

This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.

Objective:

This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.

Frequently Asked Questions

This course is designed for employees who need to complete Customer Engagement Toolkit training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 200 minutes to complete and can be paused and resumed at any time.

Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.

Helping businesses stay compliant since 2007

You can also gain access to this course with a Coggno Prime Subscription

Price per license

$30.00

No. of licenses

Total

$30.00

Training a team?

Prime

Full LMS + the entire catalog for your whole organization

10,000+ courses included — not just this one Assign, track & report completions Learning engagement tools Full LMS access

From $5 / user / month

Billed annually · 10-user minimum

Subscribe & Save

Browse by category

Customer Engagement Toolkit

What you'll learn

Skills covered in this course

Overview

Included Modules