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Customer Service

Professional Development

Customer Service

by Talentquest $9.99
5.0 1,295 views 15 min Certificate Employees
Customer Service: De-Escalation Techniques for Difficult Customers
Top Author
5.0 947 views 14 min Certificate All Levels
Telephone Techniques: Taking Calls
Top Author
5.0 601 views 5 min Certificate Employees
Customer Service for Field Service Technicians
Top Author
5.0 969 views 11 min Certificate Employees
Call Center Training: Escalating Issues
Top Author
5.0 839 views 6 min Certificate Employees
Call Center Training: Handling Angry Callers
Top Author
5.0 971 views 5 min Certificate Employees
Call Center Training: Troubleshooting
Top Author
5.0 893 views 5 min Certificate Employees
Call Center Training: Phone Etiquette
Top Author
5.0 929 views 5 min Certificate Employees
Call Center Training: Skills of the Customer Service Representative
Top Author
5.0 1,305 views 4 min Certificate Employees
Call Center Training: Duties of the Customer Service Representative
Top Author
5.0 1,192 views 7 min Certificate Employees
Complaints Handling Course

Professional Development

Complaints Handling Course

by Open eLMS $20.25
5.0 916 views 40 min Certificate Employees
Telephone Techniques: Phone Etiquette
Top Author
5.0 1,267 views 3 min Certificate Employees
Telephone Techniques: Angry Callers
Top Author
5.0 589 views 4 min Certificate Employees
Telephone Techniques: Taking Messages
Top Author
5.0 603 views 4 min Certificate Employees
Telephone Techniques: Hold, Please
Top Author
5.0 586 views 3 min Certificate Employees
Telephone Techniques: Greetings
Top Author
5.0 628 views 3 min Certificate Employees
Customer Service Basics
Top Author
5.0 537 views 7 min Certificate Employees
Representing Your Brand
Top Author
5.0 511 views 8 min Certificate Employees
Customer Service Later (Stop Exceeding Expectations)
Top Author
5.0 563 views 5 min Certificate Employees
When the Customer Isn't Right: Retail Conflict for Managers
Top Author
5.0 702 views 5 min Certificate Employees
Customer Service

Professional Development

Customer Service

Top Author
5.0 870 views 157 min Certificate Employees
1 to 1: Customer Service Success Course

Professional Development

1 to 1: Customer Service Success Course

by Syntrio $14.95
Top Author
5.0 974 views 45 min Certificate Employees
De-Escalation Skills for Customer Service
Top Author
5.0 741 views 45 min Certificate Employees
Creating Great Customer Conversations
Top Author
5.0 721 views 4 min Certificate Employees

About Business Skills Training

When I think about the moments that shaped my career, they don’t involve spreadsheets or reports. They’re the meetings where I froze up. The calls where I stumbled through an explanation. The times I knew the answer but couldn’t convince...
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Business Skills FAQs

Why is Business Skills Training important for businesses?

Business Skills Training is important because companies run on people, not just products. Training equips employees to collaborate effectively, negotiate smarter, and lead with confidence. These skills strengthen culture, improve performance, and ultimately keep businesses competitive.

How often should Business Skills Training be updated?

Business Skills Training should be updated every year or two. Workplaces evolve quickly, and outdated approaches lose value fast. Regular refreshers keep ideas relevant, practical, and aligned with current challenges and opportunities.

Are online Business Skills Training programs as effective as in-person?

Online Business Skills Training can be just as effective as in-person learning when it includes interaction. Features like live discussions, practice sessions, and feedback help employees apply what they learn. For busy professionals, online formats often make training more accessible and sustainable.

What happens if Business Skills Training is ignored?

If Business Skills Training is ignored, employees may miss out on promotions, teams may lose cohesion, and businesses risk financial setbacks. Training prevents these issues by equipping people with the tools they need to solve problems and grow in their roles.

How can organizations measure effectiveness?

Organizations can measure the effectiveness of Business Skills Training by tracking real outcomes like promotions, retention, client satisfaction, and team performance. When these metrics improve, it’s clear the training has made a meaningful impact.