Telephone Etiquette Pathway

Description

Good telephone etiquette sets out the basics of professional, consistent manners for both inbound and outbound calls. This course covers all aspects of handling calls well.

What this course covers:

• The basics of professional, consistent telephone manners
• How to handle both inbound and outbound calls
• Practical tips for everyday phone conversations
• Proven techniques for stronger phone communication

You will finish able to represent yourself and your organization professionally on the phone.

Table of Contents

Answering the telephone, award winning telephone techniques part 1 and 2, telephone call control, communications skills and outbound calling techniques.

System Requirements

See System Requirements in the Coggno Knowledge Base

Author

LearningPlanet Limited

131 Courses

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet^® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.