Online Courses Professional Development Business Skills Retail Conflict Management: 02. Preparation and Scenarios

Retail Conflict Management: 02. Preparation and Scenarios

Created by: HSI - Health & Safety Institute Top Author

5.0 728 views Prime

Last Updated 11/2022

English

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Self-Paced
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7 mins!

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Skills covered in this course

business business skills retail conflict retail conflict management HSI-ej4

When you're dealing with stressful situations at work, one of the best things you can do to reduce that stress is to be prepared for those scenarios ahead of time. When you know your company policies, what difficult scenarios might arise, and how to handle them before they happen, you'll be better-positioned to respond in the appropriate manner. So in this course, we'll talk about ways you can be prepared for difficult situations that might arise at work. We'll go over customers' rights vs. store rights and policies. We'll cover how to handle customers who claim they have a medical condition that prevents them from wearing a mask. We'll discuss managing general retail delays that are occurring due to the pandemic. We'll also touch on how to handle verbal and physical assaults.

Author

HSI - Health & Safety Institute

2064 Courses

Making the Workplace Safer and Smarter

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.

Frequently Asked Questions

This course is designed for employees who need to complete Retail Conflict Management: 02. Preparation and Scenarios training

Yes. Refund requests can be submitted within 30 days of purchase.

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 7 minutes to complete and can be paused and resumed at any time.

No. This course does not include a certificate of completion.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Helping businesses stay compliant since 2007

You can also gain access to this course with a Coggno Prime Subscription

Price per license

$4.95

No. of licenses

Total

$4.95

Retail Conflict Management: 02. Preparation and Scenarios

Skills covered in this course

Overview

FAQs