Operations Management - Process Mapping & Supply Chain 3 - Quality and Productivity Management
Last Updated 05/2021
English
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What you'll learn
Understand and analyses the fundamental concepts of quality and productivity management: Cost of quality, Origins of Total Quality Management (TQM), The plan-do-study-act cycle, Benchmarking, employee empowerment and team approach, Use of quality tools, Product design, ISO international standards, and Six Sigma.
Demonstrate a comprehensive understanding of communication and information flow in the business to improve current business practice.
Skills covered in this course
Description
This course builds in-depth knowledge of the quality and productivity factors that drive effective supply chain management, using engaging video, audio narration, infographics, and short quizzes.
What this course covers:
- How supply chain management coordinates production, inventory, location, and transportation
- What quality means and why definitions vary by product, service, and stakeholder
- Common ways to define quality, from conformance to specifications to fitness for use
- How value for price, support services, and perception shape quality
- Connecting quality and productivity to better, more sustainable customer outcomes
Test your understanding with short quizzes as you go.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Sentinel | 9 specializes in Business Education and Professional Development for managers and executives. Their catalog includes courses in Business Strategy, Marketing, Finance, and Digital Transformation. Each program blends academic knowledge with workplace application, making them ideal for corporate learners. Sentinel | 9 helps organizations strengthen management capabilities while supporting ongoing employee development. Their concise, modular training aligns with the needs of today’s business environment.
Frequently Asked Questions
This course is designed for employees who need to complete Operations Management - Process Mapping & Supply Chain 3 - Quality and Productivity Management training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 60 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.