Administrative Excellence

Get more of the right things done by learning how to prioritize under pressure.

What this course covers:

• Why prioritizing tasks is an essential time management skill
• Five things to consider when judging a task's importance
• Setting deadlines and staying organized
• Dealing with distractions and the pitfalls of multitasking

You'll finish able to order your workload and meet deadlines with less stress.

Being detail-oriented is a skill that can be developed, no matter where you currently sit on the spectrum.

What this course covers:

• Ways to become more detail-oriented in your work
• Making lists to stay organized
• Dealing with distractions
• Providing quality over quantity

Add more care, thought, and detail to everything you do.

No workplace is immune to safety and security risks, and if you work the front desk you may be the company's first line of defense.

What this course covers:

• Different types of threats you may face
• Your role as the gatekeeper
• Staying aware of your surroundings
• What to do if someone becomes violent or an emergency occurs

You will come away prepared to handle rare but serious situations calmly and safely.

Arranging travel for others takes planning, organization, and clear communication.

What this course covers:

• Gathering the personal information you need
• Researching travel and accommodation options
• Getting confirmation and completing bookings
• Preparing your traveler for a smooth trip

Take the stress out of planning travel for your team.

Holiday parties, conferences, company meetings, and team-building events all take careful planning and coordination. If that falls to you, this course is for you.

What this course covers:

• The difference between event coordinating and planning
• What you need to know before planning your event
• How and when to assemble a planning committee
• Budgets, entertainment, menus, photos, technology, themes, and invitations

Run events that go off without a hitch.

Problems can be difficult and stressful, and rushing to solve them often makes things worse. This course introduces a smarter way to route a problem.

What this course covers:

• Why racing toward a solution can backfire
• Seven steps to effective problem-solving
• How to route a problem instead of forcing a quick fix
• Putting these methods into regular practice

Handle problems calmly and reach better outcomes.

As an administrative assistant, constant interruptions make time management critical to staying truly effective in your role.

What this course covers:

• Getting organized and managing your workload
• Eliminating interruptions
• Creating a healthy, productive balance at work

Practical time management skills for the busy administrative professional.

Anticipating the needs of others is a core administrative assistant skill, and it is one you can learn and improve with practice. This course shows you how.

What this course covers:

• Helpful ways to know what those around you need before they ask
• How to acquaint yourself with the specific needs of your supervisor
• Why knowing their schedule helps you stay prepared
• How understanding workplace processes and open communication keep you ready

You will finish better able to serve and support your team.

As the gatekeeper to your business, you decide who gets through and what information reaches the people you support.

What this course covers:

• What it means to act as a gatekeeper for your organization
• How to filter calls, emails, solicitors, and other interruptions
• Why this kind of filtering is so important to the business
• Practical ways to improve and strengthen your gatekeeping role

You will finish with clear techniques to manage the flow of people and information more effectively.

A point person is a spokesperson and someone people go to for answers and information. A point person represents the company and acts as a point of contact or direction for clients, customers, and internal staff. As an administrative assistant, you take care of details, absorb a variety of information, and may even serve as a gatekeeper to decision makers in your organization. You're the perfect point person. In this course, we'll talk about what that role means to you and how to do it well.

You spend a lot of time with your coworkers, and building genuine connections with them is a big part of workplace satisfaction. You do not have to be best friends, but trust and rapport matter.

What this course covers:

• Why strong colleague relationships fuel creativity and collaboration
• Communicating effectively with the people you work with
• Showing respect and building trust
• Socializing in ways that strengthen working bonds

Practical ways to make your workplace relationships healthier and more productive.

Having a solid, healthy relationship with your supervisor is typically a major goal for most employees. If you don't get along with your boss, or you don't connect, or there isn't mutual respect for one another, you're likely dissatisfied with your job. This is definitely a relationship that you want to foster and spend time building. That's what this course is designed to help you with. We'll go over the benefits of a good relationship, steps to create an effective relationship, ways to demonstrate your own good qualities, and some tips to develop a personal relationship.

For administrative professionals, taking control of your calendar is one of the most powerful time-management skills you can build.

What this course covers:

• Different scheduling methods and when to use them
• Planning your week around your energy levels
• Time blocking and building in unstructured time
• Using the right tools to manage your day

Practical calendar skills to help you own your time at work.

Email is a great way to communicate in the workplace. It's fast, free, and reliable. It allows for more efficient, productive conversations among colleagues, customers, and business associates. But because of its immediacy, email can also be a huge source of workplace stress. It can be a huge distraction and time-waster. So in this course, we'll discus how to organize your inbox so you can destress and focus on your most important tasks.

When your boss asks you for a document from three years ago, how long does it take you to find it? Do you know exactly where to look? How is it categorized? Or is it a frenzied mess of frantic searching and emails to colleagues trying to track it down? Let us help you. In this course, we'll take some time to help YOU save time by strategically organizing all of your files once and for all. We'll go over organizing paper and digital files, using digital filters, developing naming conventions, creating digital shortcuts, and archiving documents.

As an administrative professional, you are likely the point person for organizing, ordering, stocking, and storing office inventory. It's a difficult task to keep shared supplies and where they're stored tidy. Creating an efficient system to stock and store them requires thought and skill as well. In this course, we'll help you transition your stockroom or supply room from a chaotic black hole into an organized space that allows for ease of use. It will help coworkers find specific supplies quickly, but mostly it will help you- the organizer.

Phone calls may seem outdated, especially compared to the speed and convenience of digital communication. However, they're still an important part of doing business. Often times, picking up the phone and calling someone can be more efficient and lead to a better outcome. In this course, we'll talk about how to leave and receive voicemails so that you can stay organized, leave a good impression, and invite a positive response.