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Created by Mindscaling
Category Management/Leadership > Soft Skills
A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There's a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be more confident and better skilled in dealing with difficult emotional moments at work.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
Provide a safe environment for communicating
Be a source of steadiness and do not invest in their drama
Offer some resolution or next step
Supported Browsers: Chrome; Microsoft Edge; Firefox; Internet Explorer 9; Internet Explorer 10; Internet Explorer 11; Safari
Mobile Ready: Yes
English
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A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There's a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be more confident and better skilled in dealing with difficult emotional moments at work.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials