Duration 30 minutes

Audience Employees

Description

Dealing with difficult customers is part of retail, but your safety should never be at risk. Our Workplace Violence and Aggression in Retail course equips you with the skills to recognize, respond to, and report aggressive behaviour—ensuring you stay safe and confident in any situation.

✔ Learn to identify aggression before it escalates
✔ Master de-escalation techniques to handle tough encounters
✔ Understand your legal rights and workplace protections
✔ Discover self-care strategies after experiencing aggression

This course isn’t just about policy—it’s about real-world, practical skills that empower you to take control, protect yourself, and create a safer workplace.

Your safety matters. Enrol today and gain the confidence to handle any situation!

What is workplace aggression and violence
How to handle aggressive and violent behaviour
Post incident reporting and care
Workplace safety laws
Wrap-Up Module

What you'll learn

What workplace violence and aggression look like in a retail setting.

Your rights and responsibilities under Australian workplace safety laws.

Simple strategies to safely respond if you face aggression.

How to help create a safer, more respectful workplace for everyone.

Languages

English

Skills you'll gain

Workplace Violence training retail customer aggression de-escalation techniques employee safety course handling difficult customers

Details to know

Bookmark

Price per license

$14.95

No. of licenses

Total

$14.95

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Workplace Violence and Aggression in a Retail Environment (Course)

Overview

Included Modules

Description

Table of Contents

What you'll learn

Languages

Skills you'll gain

Details to know