Cultural Sensitivity
Last Updated 03/2025
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
30 mins!
Finish in
30 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Define cultural sensitivity and its importance in the Australian workplace
Identify key elements of cultural sensitivity
Recognise and address discriminatory behaviour
Enhance customer service through a culturally aware approach
Skills covered in this course
Description
Create an Inclusive Workplace & Deliver Exceptional Customer Service!
Australia is one of the most diverse countries in the world, and understanding cultural sensitivity is no longer optional—it’s essential! This engaging and interactive online training module will equip you with the skills to navigate cultural differences with confidence, improve workplace interactions, and enhance customer service experiences.
-Gain insights into diverse cultural perspectives
-Recognise and prevent discriminatory behaviour
-Master inclusive communication strategies
-Enhance customer service by understanding cultural expectations
Through real-world stories and practical strategies, this course empowers you to foster respect, inclusivity, and collaboration in every professional interaction.
Who is this for? Anyone who wants to create a welcoming and culturally aware workplace—HR professionals, managers, frontline employees, and customer service teams.]
Ready to build stronger connections and break down cultural barriers? Enrol now and take the first step toward a more inclusive future!
Australia is one of the most diverse countries in the world, and understanding cultural sensitivity is no longer optional—it’s essential! This engaging and interactive online training module will equip you with the skills to navigate cultural differences with confidence, improve workplace interactions, and enhance customer service experiences.
-Gain insights into diverse cultural perspectives
-Recognise and prevent discriminatory behaviour
-Master inclusive communication strategies
-Enhance customer service by understanding cultural expectations
Through real-world stories and practical strategies, this course empowers you to foster respect, inclusivity, and collaboration in every professional interaction.
Who is this for? Anyone who wants to create a welcoming and culturally aware workplace—HR professionals, managers, frontline employees, and customer service teams.]
Ready to build stronger connections and break down cultural barriers? Enrol now and take the first step toward a more inclusive future!
Table of Contents
What is cultural sensitivity
• Key elements of cultural sensitivity
• Identify discriminatory behaviour
• Cultural sensitivity in customer service
• Module wrap-up
Author
Play4Business offers innovative Professional Development and Leadership training using gamification and experiential learning. Their courses cover Teamwork, Communication Skills, and Organizational Change, making learning engaging and memorable. The training is designed to improve workplace performance while fostering collaboration. Play4Business emphasizes interactive and scenario-based learning for lasting impact. Companies use these resources to build stronger workplace culture and more effective teams.
Cultural Sensitivity
Cultural Sensitivity
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Cultural Sensitivity training
Yes. Refund requests can be submitted within 30 days of purchase.
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 30 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
