Banking
6h! Run Time
Employees
only
of Completion
What you'll learn
Skills covered in this course
Description
Coggno's banking library brings frontline staff and managers up to speed across the regulations and everyday operations that keep a financial institution compliant.
What this course covers:
- Consumer rules such as Regulation E and the Right to Financial Privacy Act
- Bank secrecy basics and PATRIOT Act obligations
- Loan processing, check fraud and robbery response fundamentals
- Compliance topics for both tellers and management
Ideal for bank and credit union employees who want a broad grounding in banking compliance and operations.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Banking
Enacted in 2006, the Military Lending Act regulates what lenders can and cannot do when working with service members and their dependents.
What this course covers:
- Why the MLA was created to stop predatory lending
- The protections the act provides
- Who qualifies for MLA protection
- Which types of loans the act covers
For lenders and compliance staff who extend credit to military borrowers.
After the 2008 financial crisis, the Dodd-Frank Act made it unlawful for financial providers to engage in unfair, deceptive, or abusive acts or practices, known as UDAAPs. This course explains them.
What this course covers:
- What a UDAAP is under the Dodd-Frank Act
- How UDAAPs affect consumers
- How UDAAPs affect the financial industry
- Real examples of UDAAPs
- How the law is enforced
Ideal for compliance and frontline financial staff who need to recognize and avoid UDAAPs.
After closing on a home, the mortgage servicing company becomes the borrower's main point of contact for everything tied to paying off the loan. This course explains what servicers do.
What this course covers:
- How a mortgage and down payment work, with the home as collateral
- The role of the mortgage servicer after closing
- The services servicing companies provide
- The responsibilities that support sustainable homeownership
Useful for mortgage and banking professionals who work with borrowers throughout the life of a loan.
Quality customer service starts with clear guidelines that every branch employee can follow consistently.
What this course covers:
- The four basic elements of bank customer service
- Situations bank customers most want to avoid
- Areas where staff training is essential
- Ways to reward and measure customer service efforts
For bank employees and managers building a consistent service standard across the branch.
Every phone call is a chance to build a new customer relationship or strengthen an existing one, so callers should get a fast, efficient experience.
What this course covers:
- Why callers expect speed, efficiency and a quick resolution
- Making a strong first impression over the phone
- Handling urgent problems and information requests
- Turning routine calls into stronger customer relationships
For bank staff who handle inbound customer phone calls day to day.
Walking into a bank can feel intimidating, and the way you greet and guide each visitor sets the tone for the whole relationship.
What this course covers:
- Greeting customers and making them feel welcome
- Dress code, appearance and a professional presence
- Offering assistance and referring customers appropriately
- Helping new customers and recovering unsatisfactory experiences
Built for tellers and branch staff who interact face to face with bank customers.
In the 1960s and 70s Congress passed several laws to ensure fair, equitable access to credit for individuals and communities.
What this course covers:
- The Equal Credit Opportunity Act, or ECOA
- The Fair Housing Act and its role in fair lending
- Who and what the fair lending laws apply to
- What lenders must do to stay compliant
For lenders, loan officers and compliance staff responsible for equitable credit decisions.
The Bank Bribery Amendments Act of 1985 directs regulators to publish guidelines that help financial institution staff comply with the law.
What this course covers:
- What the Bank Bribery Act prohibits
- Preventing misconduct in lending transactions
- How the Act applies broadly to other transactions
- Coverage of vendors, contractors and other partners
For financial institution employees, officers and partners who must avoid conflicts of interest.
Process the wrong wire transfer and your institution could unknowingly fund crime. The Office of Foreign Assets Control (OFAC) helps prevent that. This course explains its role.
What this course covers:
- The origin of OFAC and why it exists
- OFAC's core responsibilities
- The laws OFAC administers
- How to help your financial institution avoid violations
Built for financial staff who handle transactions and need to keep their institution clear of OFAC violations.
In an increasingly digital world, electronic payment systems have become the backbone of modern finance. This course explains how these transfers work at home and overseas.
What this course covers:
- How electronic and wire transfers move money
- Automated clearing houses (ACH)
- Fedwire and CHIPS
- SWIFT and international transfers
- How each system operates and the transfer amounts it handles
Great for banking staff who want to understand the payment rails behind everyday transactions.
Even as checks fade from daily use, bank staff still need to understand exactly how the check processing system moves money between institutions.
What this course covers:
- How check clearing moves cash between banks through intermediaries
- Endorsements and the proofing process
- Processing local versus non-local items
- Check truncation and how it speeds settlement
For tellers and operations staff who handle checks and back-office processing.
To compete, banks need to offer customers more of the services that fit their needs, which makes cross-selling a core skill for staff.
What this course covers:
- The sales process for banking professionals
- The difference between cross-selling and upselling
- Where to find cross-selling opportunities
- Using features, benefits and technology to serve customers
For bank employees who want to grow relationships by matching customers to the right products.
Customers complain, and when they bring a problem straight to a bank employee it becomes a chance to turn a negative experience into a positive one.
What this course covers:
- Why customer complaints are valuable feedback
- The importance of handling complaints properly
- A step-by-step process for resolving complaints
- Turning dissatisfied customers into loyal ones
For bank staff and supervisors who field customer concerns at the branch.
More Americans are investing in mutual funds instead of interest-bearing accounts. Mutual funds are nondeposit investment products (NDIPs), which carry risks customers may not expect. This course covers selling them responsibly.
What this course covers:
- What nondeposit investment products are, including mutual funds
- How institutions offer NDIPs directly or through third parties
- The risks consumers should understand
- How to properly educate your customers
- Guidelines surrounding the sale of these products
Ideal for bank staff and licensed representatives who sell or refer nondeposit investment products.
Communicating accurately and warmly is essential in banking. Strong communication blends spoken words and body language with careful listening. This course helps you build those skills.
What this course covers:
- The benefits of developing strong communication skills
- Persuasion in a banking setting
- Knowing your audience
- Using observation to communicate more effectively
Great for banking professionals who want to connect with customers and colleagues more clearly.
The economic effects of a pandemic can be severe, so financial institutions need plans that describe how they will keep operating through one.
What this course covers:
- Why financial institutions need pandemic plans
- Measures that keep an FI operating during a pandemic
- What a pandemic plan typically contains
- Your role as an employee in the plan
For financial institution employees who need to understand their part in continuity planning.
Check kiting has become easier as competitive banking practices push banks to make funds available sooner, and it costs institutions millions each year.
What this course covers:
- What check kiting is and how the scheme works
- Why faster funds availability makes kiting easier
- Warning signs of kiting activity
- How to watch for and respond to kiting at your institution
For tellers, fraud staff and bank employees who monitor account activity.
Check fraud is one of the biggest challenges banks face, and the teller is usually the person who has to catch it.
What this course covers:
- Why counterfeit checks and false IDs are easier to make
- Common check fraud schemes
- Warning signs of a counterfeit check
- How to judge whether a check is real or fake
For tellers and frontline staff responsible for spotting fraudulent checks.
Check fraud, made famous by the story behind Catch Me If You Can, is still very much at work today. This course helps you recognize it and shut it down.
What this course covers:
- The different types of check fraud
- How forged and altered checks work
- How to recognize check fraud
- What you can do to stop it at your workplace
Built for tellers and banking staff who need to spot and prevent check fraud on the job.
Tellers play a critical role in a financial institution, and managing cash is one of their most important duties. This course goes in depth on cash handling responsibilities.
What this course covers:
- Managing the cash drawer
- Counting cash accurately
- Processing transaction tickets
- Balancing the day's transactions
- Finding and correcting balancing errors
Built for new and current tellers who want to handle cash confidently and balance accurately.
Even with online and ATM banking everywhere, tellers remain a vital part of most financial institutions.
What this course covers:
- Operational duties like transactions, policies and procedures
- Customer service and cross- and upselling products
- Staying alert to fraud and office security
- Identifying signs of adult financial abuse
For new and current tellers who want to master the essential duties of the role.
The Truth in Lending Act protects consumers by requiring clear disclosures and a standard way of calculating the costs of borrowing.
What this course covers:
- What TILA and Regulation Z require
- Standardized disclosure of borrowing costs
- The right to cancel certain credit transactions
- Credit card rules and billing dispute resolution
For lenders and compliance staff responsible for consumer credit disclosures.
The Dodd-Frank Wall Street Reform and Consumer Protection Act was created in response to the 2008 financial crisis. This course explains the highlights of this sweeping law.
What this course covers:
- Why Dodd-Frank was enacted after the 2008 crisis
- How the act tightened oversight of banks
- The expanded protections for consumers and taxpayers
- The new agencies created to oversee banks, mortgage lenders, and credit rating agencies
Built for financial professionals who need a working understanding of Dodd-Frank and its reach.
When you deposit money, you want it protected against bank failure. The Federal Deposit Insurance Corporation (FDIC), created during the Great Depression, provides that protection. This course explains what it covers.
What this course covers:
- Why the FDIC was created and what it protects against
- How FDIC deposit insurance works
- The different types of depository accounts
- Which accounts are FDIC-eligible and insured
Ideal for bank staff and customers who want clarity on how FDIC insurance keeps deposits safe.
Enacted in 1977, the Fair Debt Collection Practices Act protects consumers from unfair, deceptive and abusive tactics used by some third-party debt collectors.
What this course covers:
- Who and what the FDCPA protects
- What debt collectors can and cannot do to collect
- Prohibited unfair and deceptive collection practices
- How state debt-collection laws interact with the FDCPA
For collections staff, compliance teams and financial institution employees who contact consumers about debts.
Regulation BB, also called the Community Reinvestment Act, requires banks to help meet the credit needs of their surrounding communities.
What this course covers:
- What Regulation BB and the CRA require of banks
- How CRA performance affects regulatory applications
- How CRA performance is evaluated
- What information a bank must collect and report
For bank compliance staff and managers responsible for CRA performance.
The Financial Institutions Reform, Recovery, and Enforcement Act of 1989 (FIRREA) was created in response to the savings and loan crisis, after hundreds of thrifts failed in the 1980s. This course explains the law.
What this course covers:
- Why FIRREA was enacted after the savings and loan crisis
- The regulatory changes it made to the thrift system
- Its impact on the real estate appraisal industry
- What the act was designed to accomplish
Built for financial professionals who need to understand FIRREA and its lasting reforms.
Monetary policy refers to the actions the Federal Reserve takes to control the cost of money in the United States. This responsibility came from the Federal Reserve Act of 1913. This course explains how it works.
What this course covers:
- What monetary policy is and why it matters
- The Federal Reserve Act of 1913
- The nine policy tools the Federal Reserve controls
- How those tools influence balances held at Federal Reserve Banks
- The impact of the federal funds rate
Ideal for banking professionals who want to understand how Federal Reserve policy shapes the economy.
Awareness is the first line of defense against a bank robbery. This module helps branch staff recognize risk before a situation escalates.
What this course covers:
- The different types of robberies bank employees may face
- How to spot suspicious behavior early
- What to watch for around your branch
- Best practices that keep you prepared
Ideal for tellers and frontline staff building their robbery awareness and prevention habits.
The hope is you never need this course, but if a robbery happens, knowing how to respond keeps everyone safer. This program offers general guidance for those critical moments.
What this course covers:
- Whether to comply with a criminal's demands
- The proper response and reaction during a robbery
- How to preserve evidence afterward
- How to handle customer witnesses
- Robbery statistics every bank employee should know
Built for bank staff who want a clear plan for how to act during a robbery. Always follow your organization's specific procedures.
The first step in processing a mortgage is completing the loan application correctly, section by section.
What this course covers:
- The most common loan types lenders offer
- Each section of the loan application form
- The borrower information needed to complete it
- How the application feeds the rest of processing
For loan processors and originators learning to take a complete, accurate application.
Once the application is complete it goes to the loan processor, who validates the applicant's information before it reaches the underwriter.
What this course covers:
- Verifying applicant employment and income
- Ordering an appraisal of the property
- Obtaining the credit report and a title search
- Packaging the loan for the underwriter
For loan processors learning how to verify and package a mortgage application.
Underwriting is one of the most critical loan processing steps, where the underwriter decides whether an applicant qualifies.
What this course covers:
- What happens behind the scenes during underwriting
- How underwriters review the loan package
- Requests for added information or documentation
- How underwriters reach their final determination
For loan processors and mortgage staff who want to understand underwriting decisions.
After the underwriter reviews the entire loan package, the final step is deciding whether to approve or deny the loan.
What this course covers:
- How the decision fits the full loan processing series
- What the underwriter reviews before deciding
- The four possible outcomes of a loan decision
- What approval or denial means for the applicant
For loan processors and mortgage staff who want to understand the final decision step.
Regulation O governs when and how a financial institution can lend to its own officers. This course takes a deeper dive into the detailed rules.
What this course covers:
- The specific rules and requirements of Regulation O
- What counts as a legitimate insider transaction
- How lending limits apply to officers
- The additions made to Regulation O through the Dodd-Frank Act
Ideal for lending and compliance professionals who need the finer points of Regulation O.
Growing flood losses strained insurers and drove up disaster relief costs, prompting Congress to create the National Flood Insurance Program.
What this course covers:
- Why Congress created the NFIP
- The statutes behind the program
- How community participation in the NFIP works
- What NFIP flood insurance coverage includes
For staff who need an introduction to how NFIP flood insurance works.
Concerns about the NFIP's fiscal soundness led Congress to pass the Biggert-Waters Flood Insurance Reform Act of 2012 to spur the private market.
What this course covers:
- Why Biggert-Waters was enacted
- The mandate that lenders accept private flood insurance
- The confusion lenders faced implementing the mandate
- How the 2019 final rule clarified compliance
For lenders and compliance staff evaluating private flood insurance policies.
"Financial institution" is a broad term covering commercial banks, savings and loan associations, and credit unions. This module lays out the basics of each so you can tell them apart.
What this course covers:
- The core role of commercial banks, savings and loans, and credit unions
- Key differences among these financial institutions
- Fundamental concepts every banking learner should know
- Why financial laws and regulations keep changing
A useful starting point for new banking staff and anyone who works with financial institutions.
Banks are regulated by the FDIC, the Federal Reserve Board, and the Office of the Comptroller of the Currency, but do you know why? This course explains the reasons behind banking regulation.
What this course covers:
- The four main reasons banks are regulated
- The four entities that share regulatory duties for commercial banks
- How federal regulators divide oversight responsibilities
- The process of evaluating a commercial bank's financial performance
Ideal for banking staff who need to understand the regulatory framework their institution operates within.
Commercial banks are the most diversified of the nation's depository institutions, with the broadest asset and liability powers. This course explains the assets banks hold and why.
What this course covers:
- The types of assets commercial banks may hold
- Bank lending practices with commercial and industrial firms
- Business and consumer loan types banks offer
- Bank liabilities, capital, and capital requirements
- How asset and liability structures are organized
Built for banking professionals who want a clearer picture of asset-liability management and bank balance sheets.
Comprehending percentages and interest rates is essential to working in the banking industry. This course helps learners build confidence with the math behind everyday banking.
What this course covers:
- How to define and calculate percentages
- Basis points and yield differentials
- The concept of interest in banking
- Simple and compound interest and how to calculate each
Perfect for new banking employees who want a firm grasp of the percentages and interest calculations they will use on the job.
Beyond your local or national bank sits another kind of financial institution: the credit union. This module gives an overview of what credit unions are and how they serve members.
What this course covers:
- The definition and purpose of a credit union
- How credit unions work day to day
- Who credit unions serve
- The different types of credit unions and service organizations
Well suited to learners who want a straightforward overview of the credit union model.
Even though credit unions are cooperatives, they are still supervised and regulated. Their primary federal regulator is the National Credit Union Administration (NCUA). This course focuses on how the NCUA oversees credit unions.
What this course covers:
- How the NCUA charters, insures, regulates, and examines credit unions
- The role of the National Credit Union Share Insurance Fund (NCUSIF)
- How insurance reviews work for state-chartered credit unions
- The role of state regulatory agencies
Designed for credit union staff who need to understand NCUA regulation and share insurance.
Credit unions offer a wide range of services to their members, well beyond basic accounts and loans. This course walks through the amenities credit unions provide.
What this course covers:
- Savings products and transaction services
- Loan services for members
- Insurance and financial counseling
- Safe deposit boxes
- U.S. savings bond sales and redemptions
Helpful for credit union employees who want to explain the full menu of member services with confidence.
Despite their similarities as financial institutions, credit unions differ from banks in meaningful ways. This course helps you weigh one against the other.
What this course covers:
- The key differences between credit unions and banks
- Why someone might choose one over the other
- The pros and cons of credit unions
- The pros and cons of banks
Ideal for consumers and new financial staff deciding which type of institution best fits their needs.
Because cannabis remains illegal under the federal Controlled Substances Act, banks that serve state-licensed cannabis businesses risk criminal prosecution.
What this course covers:
For financial institution staff weighing services to state-legal cannabis businesses.