Operations Management - Process Mapping & Supply Chain 2 - Procedural Outline and Quality, Communication Management & Process Re-Engineering

Description

Description: This course aims to provide in-depth knowledge of things which are critical for the Supply Chain Management of any business. Supply Chain management is effectively coordinating the process of production, managing inventories, location and transportation of goods and services to achieve the best sustainable outcome for the customer.

This course features dynamic and engaging video with audio narration, infographics and short quizzes to test your knowledge.

Background: Standard operating procedures (SOP) are a detailed explanation of how a policy is to be implemented. The SOP may appear on the same form as a policy or it may appear in a separate document. The main difference between an SOP and a policy are details. An effective SOP communicates who will perform the task, what materials are necessary, where the task will take place, when the task shall be performed, and how the person will execute the task.

Is SOP necessary?

The details in an SOP standardize the process and provide step-by-step how-to instructions that enable anyone within your operation to perform the task in a consistent manner. The SOP document serves as an instructional resource that allows employees to act without asking for directions, reassurance, or guidance. The step-by-step written procedure can also help hold employees accountable because employee expectations are documented and their actions can be measured against the SOP.

Purpose of SOP:

• Serve as framework for organizational policy – provide direction and structure
• Written documentation of best practice
• Tells what, how, when, why, and who
• Provides foundation for:
• job descriptions,
• employee training,
• corrective action and discipline, and
• performance review