COURSE OBJECTIVES

• To understand the cost of quality and its role to continual improvement
• To provide understanding on the various components of the cost of quality
• To know how to measure and analyse cost of quality
• To gain the best practices in the deployment and utilization of the cost of quality concepts

KEY TOPICS                  

What is Cost of Quality?

• Concept of Quality and Quality Thinking
• Output vs Outcome
• Science of Variation and Poor Quality Cost
• Tolerance to waste

 PAF Model

• Prevention Cost
• Appraisal Cost
• Failure Cost
• The Real Cost of Doing Business

 Cost of Quality

• Measuring the Hidden Costs
• Understanding Failure events
• Identifying the Non-Value Added Activities

 COQ Data and Business Case

• Creating Business Case for Improvement
• Benefits of PQC measurement
• Framework for Improvement